Legal & Privacy
GENERAL TERMS AND CONDITIONS FOR BOOKING
The Services offered by UEMURA WORLD GROUP S.L. (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these Terms and Conditions. The agreement between Customers and Uemura comes into force as soon as Uemura provides written confirmation of a booking to Customers by email.
Customers should save and/or print a copy of these Terms and Conditions for future reference when making a booking.
Article 1. Definitions and scope
"Customer" means a customer who reserves and/or books one or more Services offered on the Website.
"Destination Service" means the offering of tickets to events or tourist attractions at travel destinations, such as concerts or guided tours.
"Uemura" means UEMURA WORLD GROUP S.L. whose registered office is at Calle Verger, nº 4, 1º pta. 3, 46003 Valencia (Spain) and whose domicile for tax purposes is at Avda. Pérez Galdós 63-1-1, 46018 Valencia (Spain). C.I.F number B-98896624 and has been registered in the Mercantile Registry of Valencia at number 2, diary 857, Seat 366 on 14th March 2017 with number 1/2017 / 6.763 / 0 / Volume 10.252, Sheet 183, Page V-175208, entry nº 1 of UEMURA WORLD GROUP SL.
"General Terms and Conditions" means these general terms and conditions for booking and use, as amended from time to time.
"Suppliers" Rules and Restrictions’ means the terms and conditions applicable to the Suppliers with whom the Customer has concluded a separate contract.
"Service" means a service offered on the Website, such as the booking of transport services, accommodation services, car hire services, Destination Services, insurance and package holidays.
"Supplier" means a supplier of Services, such as an airline, hotel, tour operator (including Uemura), car hire company, insurance provider or Destination Service supplier.
"Website" means the www.uemura.eu website.
These General Terms and Conditions apply to offering and providing of the Services by UEMURA WORLD GROUP S.L. UEMURA WORLD GROUP S.L. operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services.
These General Terms and Conditions are subject to the Suppliers’ Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions and any third party booking service supplier’s terms and conditions.The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier.
The General Terms and Conditions can be changed by UEMURA WORLD GROUP S.L. at any time without prior notice, although such changes will not apply to bookings that have already been accepted by UEMURA WORLD GROUP S.L. on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
Article 2. Booking via the Website
2.1. The Customer's legal authority
The Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing the Customer access to the Services offered by Uemura and the Suppliers or to the other functionalities of the Website.
2.2. Confirming and cancelling orders
Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail. If the Customer does not receive a confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at firstname.lastname@example.org.
It is expressly agreed that the data stored in the information systems of UEMURA WORLD GROUP S.L. and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.
Cancellations can be made by calling (+34) 963 445 560 or on the Website. The Customer does not have an automatic right of cancellation unless such rights are provided by the individual Suppliers under their Rules and Restrictions which are provided to the Customer prior to booking. All such requests will be dealt with on behalf of the Suppliers concerned. In the event of cancellation or partial cancellation of a booking by the Customer, charges may be imposed by us and by the applicable Suppliers.Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking. The abovementioned charges applied by the Suppliers may reach the total amount of the booking; in that case, no refunds shall be made to the Client. Partial cancellations may not be possible (meaning, the cancellation of a specific contract) without losing the invested price in the particular contract. A Fee may be imposed by the applicable Supplier in the event of a cancellation or change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.
If the Customer does not present himself / herself at the departure of the trip, refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process.
UEMURA WORLD GROUP S.L. reserves the right to cancel your booking if full payment is not received in a timely fashion.
2.2.3 Change of booking
If after making the booking the Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should call (+34) 963 445 560 or on the Website. A fee may be imposed by the applicable Supplier in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.In order to change a booking made by the Client, UEMURA WORLD GROUP S.L. usually needs to cancel the original booking, which may result in fees or charges applied by the Suppliers and which may reach 100% of the value of the booking; moreover, the Client will have to pay for the cost of the new booking.
In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as UEMURA WORLD GROUP S.L., a Supplier, or such other party as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement. Customers should note that refunds of flight bookings may take up to 6 months.
2.2.5 Restricted Fares
Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive Services. Such services (e.g. "economy class") may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.
2.3. Travel documents
The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Customer when making his / her reservation.
2.4 Payment to different parties
Clients may be charged by several parties in one booking; for example, UEMURA WORLD GROUP S.L., a Supplier or such other party as may appear on Customer's credit card or bank statement, according to the booked Services. Nevertheless, the total amount charged will not exceed the total price of the Services.
Article 3. Specific Services
UEMURA WORLD GROUP S.L. operates the Website, which acts as an interface between the Customer and the Suppliers with respect to offering and supplying all Services.
The purpose of this Article is to provide details of the terms and conditions of use of the Services provided by the Suppliers for the Customer's information. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions or any third party booking service supplier’s terms and conditions, the Rules and Restrictions or the third party booking service supplier’s terms and conditions will prevail. The Rules and Restrictions of Suppliers are made available prior to making a booking.
Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of UEMURA WORLD GROUP S.L.
3.1. Air Transport Services
Air transport services may be offered separately or as part of o a trip and are subject to the Rules and Restrictions of the Supplier(including conditions of carriage, fare rules and restrictions).
The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier.
Prices and fees for some low-cost flights originating outside Spain may be in another currency (e.g. pounds), which we will provide an estimate for in Euros. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a transaction fee charged by your card issuer to process the transaction. Uemura is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
If Uemura receives payment on behalf of the Supplier from the Customer for a booking of air transport services, Uemura acts as agent of the Supplier of the relevant air transport services. This means the Customer's contract for the air transport services is between the customer and the Supplier of the relevant air transport services. Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier.
3.1.1 Air transport terms and conditions
The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that:
Uemura, has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.
Uemura, has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation.
It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport.
If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.
In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.
Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Uemura is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.
The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.
The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges incurred during travel. Children under 2 years willnotbe allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14 will only be carried in accordance with the air transport Supplier's Rules and Restrictions
Please contact Uemura if you have any questions concerning the specific terms and conditions of the Supplier which concern their Rules and Restrictions.
For further guidance on preparing for a flight please refer to Uemura’s online Customer Support resources here.
3.1.2 Combined one-way tickets
UEMURA WORLD GROUP S.L. may offer Customers the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.
Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.
3.1.3. Administrative and / or health regulations
International Travel: The Client is responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Uemura has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travellers can be found athttp://www.exteriores.gob.es/Otherwise, for medical advice regarding your journey, please contact your doctor.
Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board.
Usually a valid passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of the Customer's party changes their name, e.g. as a result of getting married, Customer must notify Customer Services by calling (+34) 963 445 560 or to the email address email@example.com.
Domestic flights require a valid ID (National Identity Card such as DNI, passport or NIE). Passengers, including babies and children, may also need one for certain national flights operating between Madrid Barajas Terminal 1 and Barcelona Terminal A which are considered as international. Minors travelling alone will also need a signed authorisation by their parents or tutors. The residence card is not valid for this type of flights.
Foreign travellers are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to their country).
Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. UEMURA WORLD GROUP S.L. accepts no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Expedia, Inc. urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by the Ministry of Foreign Affairs and Cooperation. prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources:
- Ministerio de Relaciones Exteriores en los teléfonos 91 379 97 00, 91 379 83 00 y 91 379 17 00.
Spanish citizens are advised to consult at a Passport office the information required. Prior appointment can be arranged at: https://www.citapreviadnie.es/citaPreviaDniExp/. For further information concerning the vista requirements, we advise our Clients to contact the Embassy of the country they intend to visit.
Non-Spanish citizens shall consult their Embassy or Visa office in order to obtain information about the requirements needed to enter the country they intend to visit (as well as for coming back to Spain).
All travellers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at https://esta.cbp.dhs.gov
3.1.4. Special Fares
The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer's email confirmation.
Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger's age.
Airmiles and vouchers from loyalty Programs may not be used when booking flights through the Website.
If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.
The Customer is reminded that an airlines' liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the airline's own Rules and Restrictions including their conditions of carriage.
3.1.6. Electronic ticket
An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in.
3.1.7. No replacement passengers
Replacement passengers for flights may not be put forward.
3.1.8. Operating airlines
Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Suppliers for the Services booked however the total amount charged will not exceed the total price of the Services.
3.1.9. Denied Boarding Compensation
If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline.
3.1.10. Additional charges for bookings made by phone
A non-refundable administration fee may be applied on flights booked individually through Uemura’s Customer Service Center. The Agent at the Center will inform the Client about the abovementioned fee during the phone call.
3.2. Accomodation Services
Accommodation may be offered separately or as part of a package holiday. The Services are subject to the Rules and Restrictions of the Suppliers offering the accommodation which will be made available before booking. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the Suppliers
If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Customer must confirm the reservation changes with Uemura no later than the original date of check-in to prevent cancellation of the whole reservation. If the Customer does not confirm the reservation changes with Uemura the whole reservation may be cancelled and refunds will only be due to the Customer in line with the Rules and Restrictions of the applicable Supplier as notified in the booking process.
Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the hotel which varies by hotel (usually 24 to 72 hours) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the hotel reservation. Customers should note that some hotels do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the hotel reservation.
3.2.1. Use of rooms
The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used. Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.
The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in Spain. You may find the specific criteria for the classification system in Spain in the following link: http://www.cehat.com/frontend/cehat/El-Sistema-De-Clasificacion-Hotelera-En-Espana-vn2681-vst300This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.
1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared.
2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included.
3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There typically is a restaurant serving breakfast at least and sometimes lunch and/or dinner too. Conference rooms and sometimes other facilities, such as a swimming pool or services for business travellers may be available.
4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers.
5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world.
It is possible that, from time to time, for reasons (for example a hotel is overbooked due to connectivity issues with the hotel) for reasons of force majeure (for example a hotel is closed due to a hurricane) a hotel booking is cancelled or amended. Should such events occur, Uemura will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a hotel in at least the same star classification with similar services. If this offer is not taken by the Customer, Uemura will ensure that all monies paid in respect of the hotel booking are refunded. If appropriate, for example where a technical issue on the part of Uemura has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the Customer, Uemura will also pay reasonable compensation to the Customer.
It is possible that, from time to time particular activities offered by the Suppliers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the Supplier's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.
Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Suppliers.
If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the package. Accommodation which includes main meals generally commence with dinner on the day of arrival at the hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.
The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.
Parents are advised to bring special food for their baby with them, as this is not always available locally.
The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.
With hotels, the Customer may be presented with the payment option to 'pay online now' or 'pay at hotel later'. If the Customer selects the 'pay online now' option, Uemura will charge the amount to their credit card in euros immediately. If the Customer selects 'pay later at hotel', the hotel will charge the Customer's credit card in the local currency of the relevant hotel at the time of the Customer's stay. In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some hotels may require a deposit which may or may not be refundable (please see Suppliers Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee
3.2.8 Cancellation for Non-Payment
Uemura reserves the right to cancel the booking if the full payment has not been received in the established time.
reservations for groups
You may not book more than 8 rooms online for the same hotel/stay dates.
You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must contact our Uemura group travel specialists on the phone or, if you wish, completing the travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit.
3.3. Car hire
Car hire services are offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the respective Supplier (car hire company).
3.3.1. Method of payment
The Customer making the booking must present a valid card in her/his name upon pick up. Debit cards are not accepted and the Customer must check which credit cards are accepted by the Supplier.
The Supplier may submit an authorisation request to the credit card company during the period of car hire by way of a deposit held by the Supplier. The Customer must therefore contact his / her credit card company to ensure the payment card limit is suitable for this purpose. Some larger car types require two credit cards.
If the Customer does not comply with the terms set out in this section 3.3.1, the Supplier may not make the vehicle available and the full price of car hire will be charged.
Additional charges may be payable locally such as refuelling, additional driver charges and young driver surcharge. The Customer acknowledges that in no event shall UEMURA WORLD GROUP S.L. and/or Suppliers be liable for such additional charges as detailed or otherwise.
An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the Supplier and country of rental. Purchase of an optional additional coverage locally (called super CDW or super TP) will remove/reduce the excess applicable. The Customer acknowledges that in no event shall UEMURA WORLD GROUP S.L. and/or Suppliers be liable for such excess or provision of additional coverage as detailed or otherwise.
Petrol is not usually included in the hire tariff. For the hire of vehicles in certain countries, certain Suppliers automatically add charges for filling the fuel tank when the vehicle is returned. In addition, certain Suppliers charge a supplement if snow tires are used.
Unless agreed otherwise, the Customer must return the vehicle to the branch of the Supplier from which it was collected. If the Customer does not comply with this, the Suppliers may charge an additional surcharge.
Special equipment, such as child seats, can be requested, and will be payable directly to the Supplier upon pick up (if available).
3.3.3. Collection/use of the vehicle
Drivers must usually be aged between 21 and 75 although this can vary between Suppliers and from country to country. It is the Customer's responsibility to check this with the Supplier. Additional charges may also apply if any driver is aged below 25 or over 70.
All drivers must present a full valid driving licence in their name for the category of vehicle rented when taking delivery of the hire car. International rentals may have different driving licence requirements. An international driving licence is required if the drivers' licence is not in the roman alphabet. Additional documentation such as a passport or up to two forms of proof of name and address may also be required. Customers should check the Rules and Restrictions of the Supplier offering the car-hire for details of all applicable criteria for booking car-hire.
The Customer is reminded that some Suppliers do not permit the rented vehicle to be used outside the country in which it has been rented.
3.3.4. Cancellation of bookings/unused rental days
Booking cancellations refunds will depend on the relevant Supplier. Please contact us for further information.
3.4. Destination Services
Destination Services may be offered separately or as part of a package holiday. These Services are subject to the Rules and Restrictions of the Suppliers offering the local activities and are not usually transferable, nor eligible for refunds or changes (unless cancelled by the Supplier).
It is possible that, occasionally, Services offered by the Suppliers that are shown in the description on the Website are cancelled for reasons such as weather conditions, or other reasons beyond the reasonable control of the Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. Customers are referred to the applicable Supplier's Rules and Restrictions in relation to refunds in such circumstances.
3.5. Package holidays
Package holidays are provided by Suppliers and are subject to the Rules and Restrictions of the providers of the holidays. Customers must read these Rules and Restrictions before booking. A package holiday is a trip, for a single price, with a stay of longer than 24 hours (or including an overnight stay), in which at least two of the following three elements are offered.
- A tourist service that does not form part of the transport or accommodation, but is a significant part of the total price.
The sale of package holidays is governed by the Royal Legislative Decree 1/2007, of 16 November 2007, approving the revised text of the General Law for the Protection of Consumers and Users and other Supplementary Laws. These provisions are supplemented by the present Terms and Conditions.
Acceptance by the Supplier of reservations made by the Customer will depend on availability of the package holidays. Suppliers do not have to give reasons for refusing to accept a reservation.
Acceptance by the Supplier is formalised by sending a confirmation of reservation by e-mail within 24 hours of a booking being placed by the Customer. No amount will be charged to the Customer until the time of confirmation by the Supplier(s) of the availability of the service.
The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in euros (EUR).
The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.
Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the confirmation of reservation.
The prices shown on the Website can be changed at any time without prior notice. Such changes do not apply to reservations already accepted, unless specified otherwise. Any change on the price will be notified to the Customer and it will be for them to decide if they accept the price difference.
If UEMURA WORLD GROUP S.L. and/or Supplier becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.
3.5.3. Cancellation and change by the Customer
Requests by the Customer for cancelling or changing a trip must be submitted by telephone by calling (+34) 963 445 560 (Calls to this number cost the same as calls to local rate numbers) or online by email:firstname.lastname@example.org. Such requests will be dealt with on behalf of the Suppliers concerned.
In the event of cancellation of the package holiday booking by the Customer, UEMURA WORLD GROUP S.L. and Supplier can require compensation to cover the costs of the travel arrangements already made. In addition to this, a standard cancellation charge may be made by the Suppliers of each element of the package holiday in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking. Sometimes the compensation can reach the total amount of the booking, hence no reimbursement would be made to the Client. Partial cancellation may not be possible
If the Customer does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the Customer in line with the Rules and Restrictions of the applicable Suppliers as notified in the booking process. The Rules and Restrictions of Suppliers of air transport services are made available prior to making a booking and can be re-viewed at their website. Specific Accommodation Supplier Rules and Restrictions are provided prior to making a booking.
220.127.116.11 Effects of Cancellation
Please note that packages are subject to the Rules and Restrictions of the Supplier and separate cancellation charges imposed by the Supplier may apply.
18.104.22.168 Change of booking
If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the Customer should call(+34) 963 445 560 or send an email to email@example.com. Changes of booking usually require cancelling the original booking, which may lead to a compensation to the Suppliers that may reach the total amount of the booking. Moreover, Clients will have to pay the cost of the new booking.
22.214.171.124 Replacement of Participant
A registered participant in a trip can be replaced by a third party if Uemura is informed of this at least 15 days before the start of a trip. However, Uemura can object to the change of traveller if the traveller does not comply with the Supplier's Rules and Restrictions or their participation is in conflict with legal regulations. If a replacement person enters into the contract, then the Customer, together with that replacement person, are jointly and severally responsible for the cost of the trip and any additional costs (including administration fee) arising from the inclusion of the third party and including any cost to Uemura for making the change.
3.5.4 Cancellation and change by Uemura
Uemura will inform Customers immediately of changes or differences to their travel arrangements. Changes or differences to the travel contract that become necessary after the contract has been concluded and are not brought about by Uemura in bad faith are permitted insofar as the changes or differences are not significant and they do not affect the overall character of the trip booked. Flight time information cannot be considered binding. The same rights apply to the altered arrangements as applied in respect of the original arrangements.
126.96.36.199 Price changes
Price changes due to transport costs (including fuel costs); payments for dues, taxes, fees such as landing taxes or embarkation or disembarkation fees at ports/airports or other similar will be notified to the Customer, who will then decide how to proceed.
188.8.131.52 Significant Changes
In the case of a significant change to their trip, it will be notified to the Client, who will then decide on how to proceed. Such significant changes may be, among others:
Change of accommodation to a hotel in the same area;
Change of flight departure time by more than 12 hours;
Change of departure airport to an airport in a different city;
Change in the length of the holiday;
Change of departure date;
Price increase of more than 10%.
3.5.5 Changes by Uemura: during travel
If, after the Customers' departure, a significant part of their pre-booked holiday arrangements cannot be provided, Customers will be offered a suitable alternative if possible at no additional cost to them. If it is not possible to offer Customers a suitable alternative or Customers do not accept the alternative arrangements for good reason, Uemura will return Customers to the place of their departure or to another location to which they agree. If appropriate, Uemura will also pay compensation to Customers. The amount of compensation will be reasonable, taking account all the circumstances.
3.5.6 Supplier Rules and Restrictions
Uemura works with Suppliers of travel products such as airlines and hotels, but does not control these Suppliers. The Services are subject to the Rules and Restrictions of the Suppliers offering the travel products. The Rules and Restrictions of Suppliers of air transport services and accommodation services are made available prior to making a booking.
3.5.7 Events beyond the parties' reasonable control
If an unforeseen event which could not have been avoided if all due care had been exercised impedes implementation of the trip to a major extent, endangers it or interferes with it, then either party can terminate the contract. Where Uemura is the party affected by such an event, Uemura will provide Customers with prompt assistance and take the necessary measures to bring Customers back to the place where their package started. Any additional costs of the return transport will be covered by Uemura. Where Customers are the party affected by such an event, Uemura will not be obliged to refund them any sum for services which have not yet been performed. Customers will also be responsible for paying any additional costs associated with getting back to the place where their package began.
3.5.8 Issues During Travel
184.108.40.206 Redress and obligation to co-operate
If the trip is not implemented in accordance with the contract, the Customer can ask for redress during the trip. The Customer's co-operation is requested here. Customers should do everything reasonable to resolve the fault. Customers should avoid damage where possible, or at least try to limit it as far as possible. Customers should report deficiencies in the trip. If the trip documents do not refer to a local representative, please contact Uemura directly to report any problems. Quote in any case the trip number, the destination and the dates of travel.
Customer Service tel: (+34) 963 445 560
Lines open: daily from 09:00 to 18:30
A chat on the Website may be available at any time.
Uemura or any relevant local representative, will use prompt efforts to find appropriate solutions to any reported problems.
Except as provided in the Section IV on Package Travels in the Royal Legislative Decree 1/2007, of 16 November 2007, approving the revised text of the General Law for the Protection of Consumers and Users and other Supplementary Laws, Uemura will not be responsible for any issues arising from contracts held with third parties different from Uemura.
3.5.9 Uemura’s Liability
Own performance. As a careful business, Uemura is responsible for:
preparation of the trip;
careful selection and monitoring of Suppliers;
accuracy of description of travel offerings displayed on the Website (insofar as Uemura have not reported a change in the specifications before concluding the contract or where such changes are agreed with the Customer after the contract is concluded. Uemura is not responsible for information not published by us, including information published in local, hotel or other brochures;
implementation of the travel contract
Work for and by third parties. Except as provided in the Section IV on Package Travels in the Royal Legislative Decree 1/2007, of 16 November 2007, approving the revised text of the General Law for the Protection of Consumers and Users and other Supplementary Laws, Uemura will not be responsible for any issues arising from contracts held with third parties different from Uemura.
3.5.10 Limitation of Liability
Contractual limitation of liability.
Uemura does not limit its liability for (i) loss caused by its fraud or fraudulent misrepresentation (ii) loss arising from death or personal injury caused by its negligence; or (iii) any other loss that may not be excluded or limited by applicable law. Otherwise Uemura shall be liable only for losses which arise directly: (a) from its breach of a legal duty of care; or (b) are a result of its breach of these General Terms and Conditions, and that liability is at all times limited to a sum equivalent to three times the cost of the relevant travel product.
Limitation of third party liability.
Claims against Uemura for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability apply to the arrangements to be provided. Liability for air transport is governed by the applicable stipulations of international treaties including Warsaw, Montreal and The Hague Convention. These treaties limit the liability of the air carriers for death or causing physical injury (non-eu airlines only) as well as for the loss of or damage to baggage. Liability in the case of carriage by ship is also governed by the relevant legal or treaty stipulations.
3.5.11 Lapsing of Liability and Limitation Complaints Period
Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact firstname.lastname@example.org call our service number (+34) 963 445 560. Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract.
3.5.12 Group booking
You may not book more than 8 rooms online for the same hotel/stay dates.
If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book 9 or more rooms, you must complete the Uemura group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit if required by the hotel.
Article 4. General
4.1. Travel Destinations
Although most travel, including travel to international destinations, is completed without advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by The Ministry of Foreign Affairs and Cooperation on their website:web:http://www.maec.es/es/MenuPpal/Consulares/RecomendacionesDeViaje/Paginas/recomendaciones.aspx , prior to booking travel to international destinations.
By offering travel to particular international destinations, UEMURA WORLD GROUP S.L. does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations.
The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in section3.5.2 above. Uemura may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despite UEMURA’s best efforts, we EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. UEMURA WORLD GROUP S.L. is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.
4.3. How Our Sort Order is Determined
Uemura offers different options to help Customers find the perfect hotel, flight, travel service, touristic activities, local experiences, Uemura products or restaurants. You may have access to all of them through our Website (in the “menu” settings) or through the Plan Your Trip settings.
Additionally, we continually optimize our service to provide the best experience to travellers. Accordingly, we may test different default sort order algorithms from time to time.
4.4. Photographs and illustrations
UEMURA WORLD GROUP S.L. does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.
The prices on the Website do not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation andthat also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness.
The risks covered by these policies, as well as the cost and the amount of cover, are shown on the Website. In the event that a policy is bought, the insurer will send the policy to the Customer. Claims must be submitted directly to the insurance company in accordance with the terms and conditions of the policy.
Article 5. Financial conditions and payment procedures
5.1 Local taxes and Payments
Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in euros or local currency. Local authorities may impose certain taxes at the moment of arrival.
The price of Services booked on the Website or by telephone must be paid to Uemura which will accept such payments on behalf of the Suppliers, or directly to the Suppliers. The Customer shall provide the details of his/her payment card safely. Some combined offers appear on the Web under a global price and may be subject to partial bookings under the price established by each of the Services provided. In that case, the Client will be informed through a partial booking via email confirming the booking.
The Customer shall provide the details of his/her payment card and the Supplier or Uemura will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).
The reservation of any pre-paid "pay online now" hotel bookings and Expedia Special Fare products and Expedia Packages for destinations within the European Union is covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive [2006/112/EC]. The Supplier Expedia Travel is located in the United States of America, as a result of which no VAT will be charged on services provided by Expedia Travel. Payments on the Website by the accepted credit cards will be done safely unless specified otherwise.
5.2. Tax Recovery Charge
UEMURA WORLD GROUP S.L. complies with the current applicable legislation as far as taxation is concerned. We remind our Clients that tax rates and systems may change depending on the competent tax authorities as well as the geographic location. Clients are reminded that certain local authorities may charge additional taxes (such as the touristic tax) which do not depend in any way on UEMURA WORLD GROUP S.L.
Article 6. Customer Service and the handling of complaints
Queries or requests for information or complaints should be sent to email@example.com, or by calling (+34) 963 445 560.
Complaints should be sent by email to firstname.lastname@example.org, which will receive complaints on behalf of the Suppliers. For ease of resolution Customers are encouraged to bring their complaints within 30 days of the end of a trip.
In general, complaints will be taken care of only if the issues have previously been notified on the phone by calling (+34) 963 445 560 or by email to email@example.com during the trip (or as soon as reasonably practicable) or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer. However, exceptions considering the circumstances may be applied.
Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or hotel.
The European Commission’s Online Dispute Resolution Platform is available at http://ec.europa.eu/odr.
Article 7. Uemura’s Liability
The Customer accepts that where UEMURA WORLD GROUP S.L. acts as an interface between the Customer and the Suppliers, UEMURA WORLD GROUP S.L. will under no circumstances be held liable with respect to Services the Customer has booked with one or more Suppliers. UEMURA WORLD GROUP S.L. is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.
The information displayed on this Website has been provided by the respective Suppliers, and Uemura dos not accept any liability for any inaccuracies as long as: (i) the change in the information to amend thos inaccuracies has been notified to the Custome before agreeing to the Service and the offer mentions the possibility of making changes; or (ii) parties agree on the following changes to modify inaccuracies. The Customer must ensure that they verify all information given before booking.
Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with Spanish classification. Uemura does not accept any liability in relation to the ratings shown.
Article 8. Disclaimer
Except as expressly set out in these General Terms and Conditions, all the information contained in this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees thatUemura will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this clause apply only to the extent permitted by law. The present General Terms and Conditions are governed by the Spanish Law.
Article 9. Applicable Law
The present General Terms and Conditions are governed by the Spanish Law.
Article 10. Final Provisions
If UEMURA WORLD GROUP S.L. does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.
If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.
Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.
These General Terms and Conditions come into force on 1/09/2017
GENERAL TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE WWW.UEMURA.EU
1. AGREEMENT BETWEEN CUSTOMER AND UEMURA WORLD GROUP S.L.
This Website is offered to you, the Customer, by UEMURA WORLD GROUP S.L., whose registered office is at Calle Verger, nº 4, 1º pta. 3, 46003 Valencia (Spain) and whose domicile for tax purposes is at Avda. Pérez Galdós 63-1-1, 46018 Valencia (Spain). C.I.F number B-98896624 and has been registered in the Mercantile Registry of Valencia at number 2, diary 857, Seat 366 on 14th March 2017 with number 1/2017 / 6.763 / 0 / Volume 10.252, Sheet 183, Page V-175208, entry nº 1 of UEMURA WORLD GROUP SL. The use of the Website implies the acceptance without modification of all terms and general conditions contained in Terms and Conditions of Use. By using this website, you agree the abovementioned terms and conditions. Should you not agree or accept these Conditions, you would not be authorised to use this Website.
2. USE OF THE WEBSITE
As part of the agreement of your use of this Website, you warrant that (i) you are at least 18 years old; (ii) you have the legal authority to establish a binding legal obligation; (iii) you will use this Website in accordance with this Agreement; (iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; (vi) all information supplied by you on this Website is true, accurate, current and complete, and (vii) if you have an Uemura account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. Uemura retains the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
3. PROHIBITED ACTIVITIES
The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
use this Website or its contents for any commercial purpose;
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
"frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
If your booking or account shows signs of fraud, abuse or suspicious activity, Uemura may cancel any travel or service reservations associated with your name, email address or account, and close any associated Uemura accounts. If you have conducted any fraudulent activity, Uemura reserves the right to take any necessary legal action and you may be liable for monetary losses to Uemura, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Uemura Customer Service at firstname.lastname@example.org
5. REVIEWS, COMMENTS, PHOTOS AND OTHER SUBMISSIONS
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that UEMURA WORLD GROUP S.L. may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
All photos submitted are subject to our Photo Submission Guidelines.
Any photos you submit must be:
- On topic—All photos must be relevant to accommodation, restaurant, location, or general travel experiences.
- Community/family friendly
- Do not submit any photos or materials that are illegal, obscene, pornographic, profane, vulgar, offensive or insulting.
- Do not submit photos or materials that invade the privacy or violate any personal right of any person or entity.
- Do not submit photos or information about children or any third parties without their consent (or their parent’s consent in the case of a child under 18 years of age).
- Children under 18 may not submit photos or other materials.
- Original—You may only submit your own photos. Do not submit photos from any other source (personal or commercial). Do not submit photos that infringe the copyright, trademark, or other property right of any third party.
- Non-commercial—Do not submit photos that include logos, branding, promotional material, or any other content intended for commercial purposes.
- No harmful files—Do not submit photos that contain viruses or other harmful code that is either intended or may result in damage to the computers and systems of UEMURA WORLD GROUP S.L. and/or those using it.
UEMURA WORLD GROUP S.L. claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.
UEMURA WORLD GROUP S.L.’ s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the sections below.
The Google® Translate tool may be available on this Website to enable you to translate content such as user-generated hotel reviews. The Google® Translate tool uses an automated process to translate text and this may result in inaccuracies. Your use of the Google® Translate tool is entirely at your own risk. UEMURA WORLD GROUP S.L. does not warrant or make any promises, assurances or guarantees as to the accuracy or completeness of the translations provided by Google® Translate.
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, UEMURA WORLD GROUP S.L. does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, we expressly reserve the right to correct any pricing errors on our Website and/or reservations made under an incorrect price.
UEMURA WORLD GROUP S.L. makes no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by UEMURA WORLD GROUP S.L. All such information, software, products, and services are provided "as is" without warranty of any kind.
UEMURA WORLD GROUP S.L. and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
The airlines, hotels and other suppliers providing travel products or services through this Website are independent parties and not agents or employees of the UEMURA WORLD GROUP S.L. UEMURA WORLD GROUP S.L., to the extent permitted by law, are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The UEMURA WORLD GROUP S.L., to the extent permitted by law, have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
Under no circumstance will UEMURA WORLD GROUP S.L. and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with any delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if UEMURA WORLD GROUP S.L., and/or their respective suppliers have been advised of the possibility of such damages.
UEMURA WORLD GROUP S.L., to the extent permitted by law, is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from the using of this Website.
In relation to any liability which cannot be exclude by law or despite the limitation above, if UEMURA WORLD GROUP S.L. or their respective suppliers are found liable for any loss or damage which arises out of or in any way is connected with any of the occurrences described above, then to the maximum extent permitted by law UEMURA WORLD GROUP S.L. and suppliers’ liabilities will in no event exceed, in the aggregate, the greater of the total amount of the transaction for whatever reason, as far as Customers’ legal rights are not affected.
Important: Nothing in this Terms and Conditions as well as in the limitation of liability excludes or limits the legal rights that cannot be excluded by the applicable laws (including legal rights under any national or local applicable legislation that develops the Directive on package holidays (90/314/EEC) and its possible changes. Terms and conditions will apply separately if this Website for the different subscribed Services.
7.NO UNLAWFUL OR PROHIBITED USE
You warrant you will not use this Website for any purpose that is unlawful or prohibited by this Conditions.
8. LINKS TO THIRD-PARTY SITES
This Website may contain hyperlinks to websites operated by parties other than UEMURA WORLD GROUP S.L. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. The inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
SOFTWARE AVAILABLE ON WEBSITE
Any software that we make available to download from this Website ("Software"),or through your mobile application store, including the UEMURA mobile application (the "Mobile Application"), is the copyrighted work of UEMURA WORLD GROUP S.L. Your use of the Software is governed by the terms of the end user licence agreement, if any, which accompanies or is included with the Software ("Licence Agreement"). You may not install, copy, or use any Software that is accompanied by or includes a Licence Agreement unless you first agree to the Licence Agreement terms.
Please note that all Software, including without limitation all HTML code, Active X controls and other script contained on this Website, is owned by UEMURA WORLD GROUP S.L. and/or the Affiliates and/or their respective suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the licence agreement. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the licence agreement.
If a currency converter is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but UEMURA WORLD GROUP S.L. and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorise the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
Bank fees and credit cards
Some banks and credit card companies charge their clients for international transactions. If you are booking from outside Spain with a Spanish credit card, your bank may charge you in your local currency and charge a conversion fee. This means that the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a booking made on the Website. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholders account. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
COPYRIGHT AND TRADEMARK NOTICES
All contents in this Website are property of UEMURA WORLD GROUP S.L. All rights reserved. UEMURA WORLD GROUP S.L. is not responsible for content on websites operated by parties other than UEMURA WORLD GROUP S.L. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.
If you are aware of an infringement of our brand, please let us know by emailing us at email@example.com.
13. NOTICE OF INFRINGING MATERIAL
UEMURA WORLD GROUP respects third parties’ rights. If you believe in good faith thatmaterials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
- A clear identification of the copyrighted work you claim was infringed.
- A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
- Your address, email address and telephone number.
- A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."
- A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
- A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You may send us your notice by email to firstname.lastname@example.org
14. ACCOUNT TERMINATION
UEMURA WORLD GROUP S.L. has adopted a policy of terminating, in appropriate circumstances and at UEMURA WORLD GROUP S.L.'s sole discretion, subscribers or account holders who are deemed to be repeat infringers. UEMURA WORLD GROUP S.L. may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
15. COUNTER NOTICES
If material you have posted has been taken down, you may file a counter-notification. You may want to seek legal counsel prior to doing so. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages (including costs and legal fees). Please include the following details for a better processing of your claim:
Identification of the specific content that was removed or disabled and the location that content appeared on Uemura’s Website. Please provide the URL address if possible. Your name, mailing address, telephone number and email address and a notification declaring that you give consent to be called upon by the court with jurisdiction.
The following statement: "I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification.” You must sign the statement.
Send the notification to the following address:
16. CHANGES IN TERMS AND CONDITIONS
This Agreement is governed by the Spanish laws. The Customer is under the exclusive jurisdiction of the Spanish courts in all disputes arising out of or relating to the use of this Website. The use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of this Agreement including, without limitation, this paragraph.
For Customer Service please click here.
You agree and consent specifically to UEMURA WORLD GROUP S.L. the right to assign, convey, subcontract or delegate rights, duties or obligations hereunder. You agree that no joint venture, partnership, or employment relationship exists between you and UEMURA WORLD GROUP S.L. as a result of the Agreement or use of this Website.
Our performance of the Agreement is subject to existing laws and legal process, and nothing contained in the Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.
If any part of the Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of the Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
The Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and UEMURA WORLD GROUP S.L. with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of the Agreement and of any notice given in electronic form shall be admissible in judicial or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
UEMURA WORLD GROUP S.L. All rights reserved. UEMURA WORLD GROUP S.L., Av/ Perez Galdós, nº 63, 1º, pta. 1, 46018 Valencia (Spain).
UEMURA WORLD GROUP S.L. (from now on “we” or “us”) will process your information, being responsible for the file and in accordance with the data protection laws applicable in Spain.
What information do we collect from you?
In general. We receive and store any information that you insert on our website or that you provide in any other way. This includes information that can identify you (“personal information”), including your name and surname, telephone number, address and email address, fax number, and if you make a reservation via our website, your credit card information (credit card number, credit card holder and expiration date). We can also ask for your preference regarding hotel rooms and information about loyalty, frequent traveller and/or car renting programmes. You can choose not to provide us with that information, but in general, certain information about you is required to buy products or services, to complete your traveller profile, to send us any questions, or to make any other transactions on our website or app.
Information about accompanying travellers. When you make a reservation for another person via www.uemura.eu or via our app, we will request the personal information and travelling preferences of that person. You shall obtain the consent from the other person before you provide us with their personal information and travelling preferences, since the access to see or change that information is only available from their account (if they have one).
Information from other sources. Regularly, we will be able to obtain personal and non-personal information about you from affiliated entities, business partners and other 3rd party independent sources, and add it to our information about the account (if it exists). Examples of information we could receive are: updated information about the delivery and the address, purchase history and demographic information.
How do we use your information?
We use your credit card information (holder name, credit card number and expiration date) with the purpose of completing the travelling reservations that you make on our website or app. We use other information about you for the following general purposes: offering you products and services that you request; submitting confirmation and updates of your trip; managing your account (if you have one), including invoice processing and submission of notifications about your trip; communicating with you in general; replying to your questions and comments; allowing us to contact you for customer service purposes, if necessary; measuring the interest in our products, services and website, in order to improve them; inform you via email or post about special offers, products and services related to trips that may be interesting to you; customise your experience with www.uemura.eu in any other way; solving disputes, collect fees or locate errors; avoiding activities that are possibly forbidden or illegal; enforcing our Terms and Conditions.
Communications via email. We want it to be easy for you to seize the opportunities related to travels offered on our website. One way to do this is by emailing you information about your interests related to travels. For example, if you are looking for a flight to New York on our website and you have saved an itinerary or if you have not made your booking yet, we can email you a reminder of the itinerary you saved or inform you about special prices for flights to New York. Similarly, if you receive an email from us about flights to New York and you show interest in hotels in New York by clicking on a link in the email redirecting you to hotels in that city, you may receive an email about hotels in New York or some other information about the destination. We believe that these emails will provide you with useful information about special offers related to travels that are available. Please bear in mind that you can choose not to receive these emails in any of the emails we send you.
Please carefully read the section “Your options regarding the compilation and use of your information” below to enforce your rights about email communications.
With whom do we share your information?
www.uemura.eu shall share your information with the entities described below:
We shall also share your information:
In cases where the law requires it, based on the belief in good faith that the spreading is necessary to enforce the applicable laws or judicial proceedings, in accordance with the Spanish legislation (Organic Law 15/1999 of 13 December on the Protection of Personal Data and Royal Decree 1720/2007 of 21 December approving the regulations relating to Constitutional Act 15/1999 of 13 December on Personal Data Protection) as well as the European legislation (Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data). We also comply with the future applicable legislation from the European Union expressed in the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
We shall also share additional or anonymous information with 3rd parties, including advertisers or investors. For example, we shall inform our advertisers about the number of visitors that our website receives or the most popular hotels and destinations. This information does not contain any personal information and it is used for content and services development, which we hope you will find interesting, and to assess the efficiency of our publicity.
How can you access your information?
You may access your information by contacting us at the email address mentioned below. Please bear in mind that we shall withhold certain information related to your account (if you have one), for analytical purposes, as well as for the integrity of the records kept. You may ask us to obtain permission to access the information we have about you, to delete it or to modify it, by emailing us at the email address mentioned below.
Your options regarding the collection and use of your information
When you register as a member at www.uemura.eu, you will be given the option to receive emails about special offers from UEMURA WORLD GROUP S.L., as well as emails about products and services from selected 3rd parties.
Whether you are registered as a member of www.uemura.eu or not, in any such emails we may send you, you will also be given the chance to withdraw your subscription to those messages. Please take into account that we reserve the right to email you any other communications, including advertisements about services, administrative messages and surveys related to your account (if you have one) or your transactions at www.uemura.eu without offering you the chance to withdraw your subscription to them.
Cookies and other web technologies
When you visit www.uemura.eu, we automatically collect certain information about you and your computer. For example, we shall collect your IP address, the browser software you use (Firefox, Internet Explorer or Safari) and the referring website. We shall also collect information about your online activities, such as travels you have checked and purchases you have made. One of our goals when collecting that automatic information is to help customise your user experience.
As a member or visitor of www.uemura.eu you will be assigned a cookies file on your computer’s hard drive. In any case, you may choose to not receive such cookies file if you enable your browser to reject cookies or to inform you before accepting them. Please take into account that if you refuse to accept cookies you will not have access to many travel services and planning tools offered on this website.
When you obtain access to the different areas of www.uemura.eu, book or purchase any travel, or use exclusive travel planning tools, we shall require you to log in as a member, by using your user ID and password. Once you log in as a member of www.uemura.eu, we register the name and the user ID in the member account (if they have one) in the cookie file saved on their hard drive. We shall also save your password in this cookie file as encrypted data if you checked the box “Save password to log in automatically”. Your member ID, password and the name on your user account (if you have one) are saved in the cookie file as encrypted data, so that nobody can see the information it contains if they obtain unauthorised access to your computer. The permanent cookie files stay on your hard drive until you manually delete the file.
Apart from the previous cookies, we use Local Shared Objects, also known as “flash cookies”, on our website. These are used to enhance your user experience, e.g. when saving your settings and your user preferences, such as your volume/deactivate audio settings and regarding animated content on our website. Local Shared Objects are like browser cookies, they can store more complex data than simple text. They cannot do anything with the data on your computer. Just like other cookies, they can only obtain access to personally identifiable information that you have provided on this website, and other websites cannot access them. For more information about flash cookies or the way to enable them, please click here.
Adapted advertising display/Your options
Data collected by business partners and ad networks to show you relevant advertising. We or our service providers display the advertisements you see on this website and app, but we also allow 3rd parties to collect information about your online activities throughcookies and other technologies. These 3rd parties are: (1) business partners, who collect information when you see or interact with one of their advertisements on our website; and (2) ad networks that collect information about your interests when you see or interact with one of their ads on many websites on the Internet. The information obtained by these 3rd parties is used to predict your characteristics, interests or preferences and to display advertising adapted to your interests on our website and on the Internet. We do not allow these 3rd parties to collect personal information about you (such as your email address) on our website, and we do not share with them any personal information about you.
Data collected by companies that operate exchanges based on cookies to show you relevant advertising. Just like other online companies, this website participates in exchanges based on cookies through which anonymous information about your browsing behaviour is compiled through cookies and other technologies and segmented into different relevant topics (like travelling). These relevant topics are then shared with 3rd parties, including advertisers and ad networks, so that they can adapt advertising to your possible interests. We do not share any personal information (such as your email address) with these companies and we do not allow these companies to collect such information about you on our website. Please click here for more information about the exchanges based on cookies, including how to obtain access to information about relevant topics associated to the cookies on your computer and how to refuse to participate in these programmes.
How do we protect your information?
We want you to trust using www.uemura.eu to book hotels and travels and we are committed to protect the information we collect. Even though, no website can guarantee safety, we have applied appropriate administrative, technical and physical security measures to help us protect the personal information that you provide us. For example, only authorised staff can access personal information and they can only do it for certain permitted business functions. Moreover, we use encryption when transmitting your confidential personal information (e.g. your credit card information) between your system and ours, and we use firewalls and intrusion detection systems to prevent unauthorised people from accessing your information.
To obtain more information about the criteria and previous requirements for travelling to the USA, please visit the following Website: http://www.esta.us/faq.html
How can you contact us?
UEMURA WORLD GROUP S.L., Av./ Pérez Galdós, nº 63, 1º pta.1, 46018 Valencia (Spain).
UEMURA COOKIES POLICY
Our motto is “offering customised trips to people”, that is why we put so much effort in listening to our clients and offering an intelligent and interesting website that reflects their needs. One way to do this is by using cookies.
Are you not sure what cookies are? Please read this page carefully, it contains everything you need to know about cookies and will teach you how to manage them. Let’s start with some frequently asked questions…
What is a cookie?
A cookie is a small text file that is stored in your computer or mobile device when you visit most websites. That way, when you go back to that same website, the cookies will help you to have the best experience possible.
In fact, without the storage of cookies, a website cannot remember your preferences or your login details for future visits. For example, if you allow us to store cookies on your browser, you do not need to insert your user name each time you log in, since a cookie helps us remember that information, so that you do not have to do it.
Cookies also help us to highlight the most popular destinations amongst travellers with interests like yours. Once we know this, we can show you what reservations are being made and where they are being made, so that you can know which are most popular offers and destinations. You never know when you may need some inspiration…
Down below, we offer you an explanation of the cookies we use at www.uemura.eu,as well as some information about what they do.
What kind of cookies does Uemura use?
- 1st Party Cookies and 3rd Party Cookies
- There are many different types of cookies. The ones established by Uemura are named “1stParty Cookies”. The ones established by our partners, vendors and suppliers are named “3 rdParty Cookies”. 3rdParty Cookies allow the visitors to our webpage to see and interact with content like videos or ads provided by the 3rdParty. 3rdParty Cookies do not recognise you personally, but they recognise your computer when you visit our website and, sometimes, other companies’ websites. This type of cookies can also help us collect information about how our website is being used (“Website Analysis”). We will get to this later.
- Session Cookies and Persistent Cookies
- Like most websites, we also use “Session Cookies”, which exist only during the time you are visiting our website and are deleted once you close your browser. We also use “Permanent Cookies”, also known as “Persistent Cookies”, which stay stored in your browser, ready to be used the next time you visit our website.
- Essential Cookies
- Performance and Functional Cookies
- These cookies guarantee the display of such useful functions as maps and videos. Moreover, they store certain information in our website, like e.g. your previous reservations or search information. They are very important to us because they help us to improve the performance and the functionality of our website, because we want that the time you spend on our website is a useful and interesting experience.
- Analytical and Personalised Cookies
- We use Analytical or Personalised Cookies to collect information about how our visitors are using the website and to determine the popularity of our marketing campaigns. We also use the data we collect to help personalise the website, so the way the content is displayed is as relevant as possible.
- Publicity Cookies
- Publicity Cookies are used to guarantee that we will only show you advertisements and messages that will be interesting for you. This can be based on your interests or on the advertisements you have previously seen. Moreover, they help us to limit the amount of times you see the same advertisement and to guarantee that it is displayed correctly.
- Social Media Cookies
- As the name suggests, Social Media Cookies allow our website visitors to share our content via different 3rdparty social networking sites. Usually, it is the social network provider who establishes these types of cookies.
How can you manage the cookies?
We hope we have helped you to better understand what cookies can do and how we use them at Uemura to improve the website experience. However, we know you may want to manage your cookies occasionally, so we offer you some pieces of advice below.
You can establish or change your browser settings to accept or reject cookies whenever you want, but remember that if you reject the cookies, your access to some of the features and parts of the website may be limited.www.allaboutcookies.orgoffers some easy and interesting indications on how to manage your cookies on different types of web browsers.
Many ad networks offer you a way to not choose targeted advertising. If you would like to obtain more information on how to manage or choose to rejectPublicity Cookies, visit theDigital Advertising Alliancewebsiteor theYour Online Choiceswebsite.
If you have any questions about how Uemura uses the cookies or other technologies, please email us via ourcomments and customer service formand we will do our best to address your questions.