You can live the UEMURA experience in any browser you like.
But, If you want to enjoy an insurmountable experience, in our platform UEMURA. We recommend that you use the latest version of Google Chrome or Mozilla Firefox.
If you prefer to use Internet Explorer, update it to the latest version available for your device. Many UEMURA features will not work if you use older versions of this browser. Please note that we can not offer technical assistance if you use an old browser.
If you have forgotten your password or have problems logging into your UEMURA account, visit: www.uemura.eu/clientes/public/login
Select the option: I forgot my password
Enter the email address you use in UEMURA and we will send you an email with a security link to reset your password.
Yes, we are all part of UEMURA! In fact, registering is free and very simple. Just go to UEMURA and click on Register.
To do so, you only need to use your name, email address or your Twitter, Google or LinkedIn account.
Although, we always try to make the space of UEMURA open to the whole world, We have to respect international travel controls.
If you have any questions about your destination, regulations or our services, check our frequently asked questions or contact us at: firstname.lastname@example.org.
You can update your profile from your UEMURA account at any time.
Enter your account, go to My Account section and modify the data you want.
If you need assistance for a change in your account, write us through the customer service chat or contact us at: email@example.com. And we will assist you.
Do not worry we are here to help you!
If you are in another country, we recommend consulting the embassy or consulate of your country to find a solution.
Check if you have a copy of your lost document (current or expired) or some other identity document (driver's license, identity card).
If it has been stolen, contact a police agency where you are, to report the case and maintain the security of your data.
For more information and immediate assistance of your case contact us in our customer service portal or write to: firstname.lastname@example.org and we will assist you in the process.
At UEMURA your safety is essential. Therefore, to keep your account protected, as well as the information it contains, we present the following recommendations.
REMEMBER TO PLACE A SECURE PASSWORD
PAYMENTS AND MESSAGES OUT OF THE PLATFORM
The information collected in UEMURA when you register, will always remain protected (your email address, password and the airport of origin, and other information of preference that you provide us).
By making a reservation, you are allowing us to use and store that information related to your account with our direct suppliers.
If you suspect that someone has logged in to your account without your permission, check your user immediately. Entering: www.uemura.eu/clientes
Review your account and undo any changes that have been made without your knowledge.
Follow the following steps for your security:
If something seems wrong or out of place, do not hesitate to contact us at: email@example.com we will help you understand any changes made and the way to undo them.
To prevent others from logging into your account, check our tips to keep your account secure.
Creating an account at UEMURA is extremely simple and free!
Access UEMURA and click on Register. To do so, you only need to use your name, email address or your Twitter, Google or LinkedIn account.
Start living your experience today.
The available methods, you can see them on the payment page. Also, at the time of making a reservation. Just, select your service and just before sending the request, all the details will appear.
Take into account that any payment made in cash or outside UEMURA is a breach of our Terms of Service, as it makes it difficult for us to protect your information, which exposes you to fraud and other situations that may endanger your security.
The payment methods that may be available include:
The methods and currencies available vary according to where you are residing. And also, where you have your credit card and bank account domiciled.
Do not worry! You can check all that you can use on your payment page, select your country, all the details will appear.
Remember that any payment made in cash or outside of UEMURA is a breach of our Terms of Service, since it makes it difficult for us to protect your information, which exposes you to fraud and other situations that may endanger your security.
According to the cancellation policies of UEMURA, in case you need to cancel your reservations, we refund all your money. We do not maintain any cost or maintain penalty policies.
Remember that, if you cancel a reservation, the amount you will be reimbursed will be determined by the cancellation policy of the direct suppliers and the advance with which you cancel this reservation.
If there has been an error on our part (your booking information, date or location are not correct), write to firstname.lastname@example.org including:
You can update the financial data from your UEMURA account at any time.
Enter your account, go to the section My Account followed by My Cards and modify the data you want.
If you want assistance for any change related to your payments, contact us at: email@example.com. And we will assist you.
Do not worry! A credit card can be rejected for various reasons. It depends on the specifications of and use and policies of your provider. Generally, UEMURA is not informed about the specific reason.
SOME COMMON PROBLEMS AND QUICK FIXES
If you want assistance for any change related to your payments or credit cards, contact us at: firstname.lastname@example.org. And we will assist you.
Some countries require a visa, in UEMURA we offer you information for it. Write us your application with requirements of where you are and where you are going. Based on this information, we will guide you in the visa acquisition process, the number of tickets, the start date.
Request more information at email@example.com
An electronic visa is an official document that allows entry and travel within a given country. The electronic visa is an alternative to the visas issued at the ports of entry.
With UEMURA, applicants obtain their visas electronically after entering the required information and making payments with a credit or debit card.
Some countries may require health documentation and vaccinations, mostly yellow fever. This is if you are going to enter or leave a country that has these legalizations for the sake of health.
If you need more information write to firstname.lastname@example.org and we will attend you immediately.
If the main provider has not processed your visa, we can make changes without any problem.
We also check your information for errors. If you have already processed your visa, we will have to verify your information to mediate the case.
Write us immediately in our chat or in email@example.com with your request, contact details and we will respond as soon as possible.