Uemura Help

Tickets, trips and events

Most frequent questions

At UEMURA we care about your experiences. 

If your tickets have been lost or stolen. Write to: info@uemura.eu with your request, reservation form or reference, dates, and personal data of the purchase. We will assist you promptly.

Compact cameras are usually allowed for personal use. For your safety avoid taking professional cameras if you go to an event with copyright.

However, this is specific to the event and we always advise you to check with the place and direct provider before arriving at the event.

If the main provider has not yet accepted your reservation request, you can cancel it without problems. At UEMURA, we will not charge you anything, not even the UEMURA service fee.
 
 However, if all your service is already confirmed by third parties, the cancellation policy that the provider considers necessary within its policies will apply.

 You can also check the status in the Tickets Reservations section.
 
 To cancel a pending reservation request:
 
 Enter your site UEMURA see your Events. Find the reservation request you want to cancel and click Cancel request.
 
 To cancel an accepted reservation request:
 Write us to: info@uemura.eu with your request, contact details and we will assist you as soon as possible 

With UEMURA you can enjoy your experiences with other people, so it is likely to be the name of one of your travel companions or multiuser.

If you want more information about this topic, write to: info@uemura.eu and we will help you as soon as possible.

If you can not attend an event, you are not allowed to swap your ticket with another person. You can ask to cancel your ticket without problems. 

In UEMURA We will not charge you anything, not even the commission for UEMURA service.  

However, if all your service is already confirmed by third parties, the cancellation policy that the provider considers necessary within its policies will apply. 

To cancel your ticket write us to: info@uemura.eu with your request, contact details and we will assist you as soon as possible